This year, I will take care of my heart by training it to be more grateful. That's why I will have a thank you item list in my blog.
Item #1:yesterday's Walfy Flexibus Driver
Let's start with the definition of terms. Walfy Flexibus is a mini bus service where one can book a trip thru their toll-free hotline, and have the bus bring them to and from anywhere within the neighborhood (or commune as they call it here. The ticket for the ride is 2 euros, which is good for 2 hours. I call it the taxi-bus.
I use it everyday. Baby Nicolo and I totally depend on it when picking up Polo from school and going back home. We are not snow-proofed enough to walk to the local school that is 10 minutes away from our place in single and negative degrees.
Riding the bus everyday taught me not to expect them to go the extra mile in customer service. (This is a blog entry about gratefulness so I won't go into the details of my disappointing encounters with them.) However, yesterday's assigned bus driver deserves a medal in customer service because he called me thru our intercom to inform me that he is there and to check if I was coming. I was surprised that 1)a Walfy bus driver called, 2) he was fifteen minutes early -- apparently, the hotline operator booked my trip at 11:15 instead of 11:40, 3) he tried his best to speak in english -- others wouldn't even try.
Imagine what would happen if he didn't ring me up. Baby N and I would have to walk all the way up to Polo's school in the freakin' cold weather. That would have been tiring and way too stressful. Thanks to the driver, the hotline's mistake was corrected and Baby N and I were saved from braving the cold!
I really wish that there were more drivers like him and extra-milers like him in Luxembourg's service industry.
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